Monday, April 23
Megatrends and Microtrends: The Past and Future of P/C Insurance
Picking up where Dr. Robert Hartwig left off last year, Dr. Steven Weisbart will continue providing a comprehensive overview and outlook of the property casualty industry. His discussion will include major challenges faced by insurers in 2012 and beyond. Topics will include industry financial performance trends, impacts due to changes in the regulatory environment, catastrophe loss updates, and challenges and opportunities for growth.
The Changing Face of Insurance Fraud: NICB’s Century of Experience
Joe Wehrle, president and CEO, National Insurance Crime Bureau (NICB) will discuss the changing face of insurance fraud as NICB celebrates its 100 year anniversary. He will share his perspective on the impact of medical fraud rings on the property/casualty industry, the dramatic rise in questionable insurance claims, efforts to recover vehicles and heavy equipment and offer his perspective on the future of NICB.
A View from the Top: New Executive Insights Panel
During this fast-paced, energetic and interactive discussion, industry leaders new to their posts will offer their 30,000 foot view on the impact of the economy on the insurance industry, customer service, social media and other topics that will be explored in more depth in later sessions. This session will provide attendees the opportunity to hear from and ask questions of some of the sharpest and most respected minds in the industry.
Concurrent Breakout Sessions
And the Customers Went Wild: How Savvy Companies Win all the Business They Want
What’s working right now to attract new customers, expose your brand, get people talking, and differentiate your company? Maribeth Kuzmeski will share marketing strategies producing results for some of the nation’s top companies – strategies that are mostly inexpensive, can be implemented immediately, and are generating new sales! From new media to traditional methods and referral strategies - Kuzmeski will share what’s working now.
Emerging Issues in Underwriting: Potential Developments and Challenges
What’s lurking around the corner? In this ever changing world, Charlie Kingdollar will explore some of the latest risks that could potentially have a major impact on underwriting. The landscape of emerging risks is wide ranging – they include Internet and cyber attacks, nanotechnology, food contaminants and liability, fracking, certain green-related issues, space weather, media risks and more. Kingdollar will discuss personal injury arising out of the Internet and new loss scenarios arising out of technology.
Tackling the Challenge of Reducing Cat Risks – How IBHS Will Help
Hail, wildfire and windstorm cat risks continue to escalate and 2011 has shown there are few areas in the U.S. that are immune to extreme events. Building stronger and safer is the best avenue for reducing losses. The IBHS Research Center is tackling the problems at multiple levels through research into wind loads on roofing systems, ways to reduce water intrusion, hail impact resistance and wind driven ember attacks. This presentation will highlight the IBHS Research Center activities and how they are aligned with company issues.
The New Underwriting Reality: Predictive Analytics Demystified
A better understanding of policyholder risks through predictive modeling may help to strengthen underwriting and pricing decisions. In this session, Jeffrey Kucera will present results from Towers Watson’s annual survey showing how more insurers are using predictive analytics to boost their bottom-line results. Learn how enhanced predictive modeling techniques may affect your company’s personal and commercial lines operations. Steve Russell, with American Modern Insurance Group, will discuss the real-world application of this important tool.
Making Business Easier for Your Agents
Data shows that how easy it is for agents to place business with a carrier is critical to an agent’s buying decision, an essential component of carrier strategy, and multi-faceted. A lively panel discussion with representatives from different functional areas addresses this dynamic and complex issue.
Online Marketing Scorecard
Insurers have demonstrated huge increases in online advertising efforts, with some surprising changes in where they’re spending. We’ll look at where activity is heading, and formats insurers are choosing, and how insurance marketers are performing online compared to their competitors and other financial services.
Recent Advances in Vehicle Telematics and Driver-Focused Technology
The future of technology-enhanced driving that combines wireless communication with GPS tracking has never been more exciting. As telematics continue to evolve, vehicles could become the ultimate mobile device! This session, presented by Christopher Sirota, will address new advances in vehicle telecommunication functions that not only measure annual mileage, but can track the location of a car and how it is being driven and provide information to motorists to improve their driving behavior.
Tuesday, April 24
State of the Insurance Industry
Property casualty insurers face extraordinary challenges, and issues being debated today have the potential to impact the industry for decades to come. In this session, PCI President and Chief Executive Office David A. Sampson will identify major political threats to the industry, particularly in light of the upcoming 2012 elections. He will also highlight PCI's mission and values, and discouss how the organization is engaging and shaping the outcome of domestic and internatinal proposals that could affect the industry.
Insurers Tell All About Social Media
Many businesses are developing and refining their social media strategy, but does yours have a clear direction? Gain insights into current communication trends and opportunities to leverage social media to advance your corporate goals. Hear from a panel of marketers and underwriters as they share how their companies developed and measured their social media strategies.
Industry Technology Transformation and Trends
The insurance industry is rapidly moving down a path of change, for both technology and business. The future will bring accelerated change, with laggards being forced to become fast followers and leaders innovating at a quickening pace as the fruits of their labor pay off. Technology is enabling the business changes that may have a significant impact to the bottom line in the form of improved loss ratios, improved retention, reduced claims leakage, and much more. Learn what is new and what is cool and what carriers have done to embrace technology transformations.
Concurrent Breakout Sessions
Enhancing Underwriting and Claims Experience Through Social Media
It is probably only a matter of time before information from social media sites finds its way into insurers’ core underwriting and claims processes. Mike Fitzgerald will discuss Celent’s recent study on how insurers can use social networking tools to evaluate individuals’ risk profiles and potentially lower claim costs. He will examine the opportunities in uncovering new knowledge gained from this information and the challenges faced in collecting, analyzing and incorporating social data into existing company systems.
From NO to GO – Getting the Go-Ahead for Your Ideas
Ever had your ideas slammed down or slashed up by a boss or client? No fun, is it? And that’s why you’ll want to participate in Sam Harrison’s powerful, real-world workshop on selling ideas to decision makers. This lively, info-packed session will show you how to build chemistry and credibility with decision makers, put punch in your pitch, deal with those dreaded objections – and much more. Topics included in the discussion are the tyranny of timing, three ways to kick-off a presentation, why handouts belong in the recycle bin, putting a bullet in bullet points, painting pictures with words and visuals, preparing for objections and the fortunes of follow-up.
Business Financial Underwriting When Credit Scoring is Under Attack
The financial condition of a business has a lot to do with management's ability to implement safety programs, perform regular equipment maintenance, development of morale hazards or even moral hazards. How can insurers differentiate between the two, especially when dealing with small businesses?
Value Creation in 2020: Why Insurers Have To Get Mobile Right
The business of insurance is in store for some big changes over the coming decade. Customer needs will change, driving change in how the business of insurance gets done. Mobile will insinuate itself into more elements of daily life and will be the primary digital connection with customers. Gen Yers now expect their customer experience with insurers to be something they hold in the palm of their hands. Not getting the mobile experience right could mean irrelevancy for insurers. In this session, Forrester Research will examine: what’s the state of mobile in insurance; where mobile mania goes wrong; and how to equip the different types of mobile users.