Sunday, April 22
8:15 a.m.	Golf Outing (Optional) Meet at Executive Room in Garden Patio - PCI Registration Desk
9:30 a.m.	San Diego Overview Adventure Tour (Optional) Meet at Executive Room in Garden Patio - PCI Registration Desk
3:00 p.m. - 7:00 p.m. Executive Room in Garden Patio	Registration
5:30 p.m. Windsor Lawn	First Time Attendee Reception
6:00 p.m. - 7:15 p.m. Windsor Lawn	Reception
Monday, April 23
7:00 a.m. - 9:00 a.m. Crown Room	Registration
7:00 a.m. - 8:00 a.m. Carousel Room	Breakfast Sponsored by Travelers BoilerRE
8:00 a.m. - 8:15 a.m. Crown Room	Welcome Remarks Cherilyn Hardman-Sytar Vice President, Marketing | COUNTRY Financial Maribeth Kuzmeski President | Red Zone Marketing, Inc.
8:15 a.m. - 9:15 a.m. Crown Room	Megatrends and Microtrends: The Past and Future of P/C Insurance Dr. Steven N. Weisbart Senior Vice President and Chief Economist | Insurance Information Institute Sponsored by Hyland Software
9:15 a.m. - 10:30 a.m. Crown Room	The Changing Face of Insurance Fraud: NICB’s Century of Experience Joseph H. Wehrle, Jr. President and Chief Executive Officer | National Insurance Crime Bureau
10:30 a.m. - 10:45 a.m. Crown Room	Break Sponsored by LKQ Corporation
10:45 a.m. - Noon Crown Room	A View from the Top: New Executive Insights Panel Moderator Elizabeth S. Kramer Vice President, Treaty Account Executive | Gen Re David J. Firstenberg President and Chief Executive Officer | Canal Group Thomas F. Mulligan President and Chief Executive Officer | Western World Insurance Group Edward J. Yorty President and Chief Executive Officer | Pharmacists Mutual Insurance Company
Noon - 1:30 p.m. Sun Deck	Luncheon Sponsor by ISO Innovative Analytics
1:30 p.m. - 2:45 p.m. Stuart Room Hanover Room York Room Crown Room	Concurrent Breakout Sessions And the Customers Went Wild: How Savvy Companies Win all the Business They Want Maribeth Kuzmeski President | Red Zone Marketing, Inc. Emerging Issues in Underwriting: Potential Developments and Challenges Charlie Kingdollar Vice President | GenRe Tackling the Challenge of Reducing Cat Risks –  How IBHS Will Help Dr. Timothy A. Reinhold Senior Vice President of Research and Chief Engineer | Institute for Business & Home Safety The New Underwriting Reality: Predictive Analytics Demystified Jeffrey L. Kucera Senior Consultant | Towers Watson Stephen Russell Chief Actuary | American Modern Insurance Group
2:55 p.m. - 3:15 p.m. Hanover Room York Room	Platinum and Gold Sponsor Presentations Millennium Information Services Lamont Boyd | Director, Insurance Scores | FICO Instec Bill Budde | Vice President Bob Trinco | Account Executive
3:15 p.m. - 3:30 p.m. Crown Room	Break
3:30 p.m. - 4:45 p.m. Hanover Room Stuart Room Crown Room York Room	Concurrent Breakout Sessions Making Business Easier for Your Agents Moderator Nort Salz President and Co-Founder | Deep Customer Connections Jeffrey Bemis Chief Information Officer and Vice President of Information Technology | SECURA Insurance Companies Chandler Cox, Jr. President | American Mining Insurance Company Joel Jackson Vice President, Marketing | Pekin Insurance Group  Online Marketing Scorecard Susan Kleinman Director | comScore, Inc. Recent Advances in Vehicle Telematics and Driver-Focused Technology Christopher Sirota Product Development & Research Manager | Insurance Services Office, Inc. Tackling the Challenge of Reducing Cat Risks –  How IBHS Will Help Dr. Timothy A. Reinhold Senior Vice President of Research and Chief Engineer | Institute for Business & Home Safety
6:00 p.m. - 7:15 p.m. Sun Deck	Reception Sponsored by: Instec
Tuesday, April 24
7:00 a.m. - 9:00 a.m. Crown Room	Registration
7:00 a.m. - 8:00 a.m. Carousel Room	Breakfast
8:00 a.m. - 8:15 a.m. Crown Room	State of the Insurance Industry David A. Sampson President and Chief Executive Officer | Property Casualty Insurers Association of America
8:15 a.m. - 9:15 a.m. Crown Room	Insurers Tell All about Going Social Moderator Karlyn Carnahan Principal, Insurance | NOVARICA Tracy Feger Manager, Web Devlopment & Usability | COUNTRY Financial Jill A. Fochs Senior Marketing Manager | Ameriprise Auto & Home Insurance Bill Simon Digital Marketing Director | American Family Mutual Insurance Company
9:25 a.m. - 9:45 a.m. Hanover Room York Room	Platinum and Gold Sponsor Presentations Guidewire Software, Inc. James McCully | Product Marketing Manager Hyland Software, Inc. Scott Allbert | Industry Solutions Group Jennifer Klimo | Business Analyst
9:45 a.m. - 11:00 a.m. Crown Room York Room Stuart Room Hanover Room	Concurrent Breakout Sessions Enhancing Underwriting and Claims Experience Through Social Media Michael Fitzgerald Senior Analyst | Celent From NO to GO – Getting the Go-Ahead for Your Ideas Sam Harrison Chief Executive Officer | Zing Zone Business Financial Underwriting When Credit Scoring is Under Attack Robert Walling Principal and Consulting Actuary | Pinnacle Actuarial Resources, Inc. Value Creation in 2020: Why Insurers Have to Get Mobile Right Ellen Carney Senior Analyst, eBusiness and Channel Strategy | Forrester
11:00 a.m. - 11:15 a.m. Crown Room	Break
11:15 a.m. - 12:30 p.m. Crown Room	Industry Technology Transformation and Trends Karlyn Carnahan Principal, Insurance | NOVARICA
12:30 p.m.	Adjournment