Agenda
Sunday, April 3

 
10:00 a.m. - 3:30 p.m.
Bear's Best Las Vegas

Golf Outing (optional activity)

12:30 p.m. - 4:30 p.m.
Meet by concierge desk

Unique Las Vegas City Tour (optional activity)

3:00 p.m.
Reg Desk 5

Registration

6:00 p.m.
Chopin

Reception
Sponsored by: Brainshark, Inc.

Monday, April 4

 
7:00 a.m.
Reg Desk 5

Registration

7:00 a.m.
Chopin

Breakfast
Sponsored by: Travelers BoilerRE


8:00 a.m.
Brahms

Fearless Networking: Building an Effective Network
Matt Anderson
President | The Referral Authority


9:15 a.m.
Brahms

The Full House from the Latest Census: Meet Your Potential Customers
Peter Francese
Demographer | Francese, LLC

10:15 a.m.
Brahms Patio

Break
Sponsored by: Millbrook, Inc.


10:30 a.m.
Brahms

An A2Z Overview from Insurance Company CEOs
Moderator
Patricia Shanahan
Senior Vice President, Strategic Relationships | First Nonprofit Insurance Company

Panel
Pierre Bize
President and CEO | Civil Service Employees Group

Andrew Furgatch
Chairman and CEO | Magna Carta Companies

Richard Quagliaroli
CEO | Sequoia Insurance Company


Noon
Chopin

Luncheon
The Hamster Revolution: Get Control of E-mail
Tim Burress
Author | The Hamster Revolution Books

Sponsored by: Axtria, Inc.


1:30 p.m.

Mozart




Encore Ballroom 3




Debussy




Brahms

Concurrent Breakout Sessions

The Miracle of Greensburg: How Scientific Advancement was a Game Changer
Mike Smith
CEO | WeatherData Serivces, Inc.

It's Your Call: Why Policy Administration Replacement Projects Succeed or Fail
Ken Branson
Director, Product Strategy | Guidewire Software

Helping Your Agents Hit the Jackpot: 12 Ideas to Get More Referrals and Prospects
Matt Anderson
President | The Referral Authority

The Napster Moment; Who Will Reinvent the Insurance Industry?
Maria Umbach
Vice President of Financial Services Innovation | Maddock Douglas, Inc.

2:45 p.m.
Brahms Patio

Break

3:00 p.m.

Mozart









Encore Ballroom 3




Debussy




Brahms


Concurrent Breakout Sessions

Show Me the Green! Green Construction and its Effect on Insurance
Stephen Bushnell
Senior Director of Emerging Risks | Fireman’s Fund Insurance Company

Stephen Clarke
Assistant Vice President-Commercial Multi-Line Division | Insurance Services Office, Inc.

Become a Player in the Commercial Lines Automation World
Donald Light
Senior Analyst | Celent

Stack the Odds in Your Favor: Winning and Retaining Generation Y Customers
Stephen Crewdson
Director | JD Power and Associates

Not Just Luck: Running an Insurance Marketing Team
Jenny Hodge
Vice President, Marketing | American Integrity Insurance Group

Tara Russell
Director of Marketing | Lexington Insurance Company

6:00 p.m.
Chopin

Reception

Tuesday, April 5

 
7:00 a.m.
Reg Desk 5


Registration

7:00 a.m.
Chopin

Breakfast

8:00 a.m.
Brahms

From the Odds-On Favorite – Overview and Outlook for the P/C Insurance Industry: Challenges and Opportunities for 2011 and Beyond
Robert Hartwig
President | Insurance Information Institute


9:30 a.m.
Brahms Patio

Break

9:45 a.m.

Mozart




Encore Ballroom 3




Debussy




Brahms


Concurrent Breakout Sessions

Hedging Your Bets: Risk Taking, Human Behavior and Road Safety
Adrian Lund
President and CEO | Insurance Institute for Highway Safety

Understanding the Edge: Are Catastrophe Models Worth the Investment? 
Vijay Padmanabhan 
Account Executive | AIR Worldwide

Mining the Data: Ways to Develop Marketing Intelligence from the 2010 Census
Peter Francese
Demographer | Francese, LLC

Skill, Not Luck, Wins the Game: Using Analytics to Better Manage Agent and Customer Churn
John Lucker
Principal | Deloitte Consulting LLP


11:00 a.m.
Brahms Patio

Break

11:15 a.m.
Brahms

It Doesn't Have to Stay in Vegas: A Case Study on Leveraging Social Media
Alayna Francis
Vice President, Communications | Swiss Re

Ryan Stanton
Vice President | Sphere Consulting

12:15 p.m.

Adjourn

 


© 2011 Property Casualty Insurers Association of America

2600 South River Road, Des Plaines, IL 60018-3203
phone: 847-297-7800    fax: 847-297-5064