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Seminar Highlights
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 More than 140 property casualty insurance industry marketers and underwriters gathered in Austin, Texas for the 2009 Joint Marketing and Underwriting Seminar, held April 5-7. The program featured several informative industry speaker presentations, and numerous breakout sessions addressing such topics as effective marketing, insurance distribution, going green, blogging and underwriting.
One of the key highlights of the seminar was a presentation by Jason Young, president of LeadSmart, Inc. During his presentation “Creating a Culture of Customer Service," Young shared his vision of developing a successful corporate culture and workplace environment.
Presentations
To view Young's presentation along with the other presentations given at the seminar, please click on the titles below, which will open a PDF file.
Shift Your Energy and Shift Your Results
Kimberly Paterson | President & CEO | CIM
Insurance Distribution: Driving Value with New Strategies and Analytics
Richard Berry | Director, Financial Services/Insurance Industry Group | Deloitte Consulting LLP
John Lucker | Principal | Deloitte Consulting LLP
Going Green for Marketers
Deborah Popely | President | Green 2B/Green 2C Marketing
Going Green for Marketers -- Handout
Deborah Popely | President | Green 2B/Green 2C Marketing
Insurance Challenges of Construction Defect: History and Common Causes
Gerry Finley | Senior Vice President, Casualty Treaty Underwriting | Munich Reinsurance America, Inc.
The Impact of Disparate Impact Allegations on Underwriting
Michael J. Miller | Consulting Actuary | EPIC Consulting, LLC
Using the Science of Influence
Dan Norris | Director of Training | Holt Development Services, Inc.
Strategies for Re-evaluating Geographical Location
Christopher Carlson | Consulting Actuary | Pinnacle Actuarial Resources, Inc.
Underwriting Tools for Thriving in Tough Times
Paul Balbresky | Principal | Balbresky Consulting Services
When Speed Really Matters…Build, Buy or Outsource?
Ryan Albers | Commercial Ag Vice President | FBL Financial Group, Inc.
Roger Rudell | Director of Product Strategy | CSC
Creating a Culture of Customer Service
Jason Young | President | Leadsmart, Inc.
(For those interested in purchasing the "Excelling in a Changing World" video showed at the end of Young's presentation, please visit the following Web site.)
Blogging and Blog Liability: The Wave of the Future
Paul Chaney | President | International Blogging & New Media Association | Internet Marketing Director | Bizzuka, Inc.
Blogging and Blog Liability: The Wave of the Future
Gerry Finley | Senior Vice President, Casualty Treaty Underwriting | Munich Reinsurance America, Inc.
Going Green and Other Emerging Coverages for Underwriters
Andrea Ezerins | Assistant Vice President - Underwriting | Hartford Steam Boiler Inspection and Insurance Company
30 Ideas in 60 Minutes
Sandra Maker | Executive Vice President, Marketing and Communications | CAMICO Mutual Insurance Company
30 Ideas in 60 Minutes
Lorianne Feltz-Upperman | Senior Vice President, Marketing Division | Erie Insurance Group
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