Monday, March 17, 2008
Primary Insurance Management Exercise (PRIME)
Throughout this seminar attendees will be participating in the Primary Insurance Management Exercise (PRIME), a computer simulation program designed by Gen Re, a Berkshire Hathaway Company. This fun and interactive team-building exercise allows participants to experience managing a “virtual” property casualty insurance company.
Executive Insights Panel
Industry leaders will offer their 30,000 foot view on branding, technology, employee retention, organic growth and other topics that will be explored in more depth in later sessions. This session will provide attendees the opportunity to hear from and ask questions of some of the best minds in the industry.
Why 2008 Will Be a Make or Break Year for the Property Casualty Insurance Industry
This presentation will examine the many challenges property casualty insurers face in the years ahead, including difficulties in maintaining profitability through disciplined underwriting in an intensely competitive market. The presentation will examine other drivers of profit and loss including reserve adequacy, investment performance, the tort environment and regulatory and legislative pressures.
Current and Future “Best” Targets: An Analysis of the Customer and Competitive Forces
In a world in which competition is high and insurance consumers have many choices, from product features to price to channel, you may only get one shot at “connecting” with your consumer. The opportunity to gain the mindshare for a moment could make all the difference for acquisition or cross-selling efforts and beating your competition.
Breakthrough Underwriting Improvements
In this session, representatives from North Carolina Farm Bureau Insurance Company and Clear Technology will discuss how underwriting operations were transformed from a highly manual, people-intensive process to one where 60 to 80 percent of all new applications are underwritten without human involvement.
Innovative Trends in Insurance Performance Management: How Creative Marketing and Underwriting Set the Stage for Success
This session will begin with “Financial Reporting 101” and continue with trends in innovative marketing and distribution methods, predictive modeling and price elasticity management for underwriting and pricing, book of business portfolio management, market cycle management, claims loopback management to underwriting, and others.
Authentic Branding: Drawing on the Power from Within
Today’s most successful corporations have discovered that real brand power comes from within. Our presenter will tell us why companies are building brands from the inside out and how market globalization is dramatically changing the way brands are built.
Workforce 2008: Attracting and Motivating Employees
Things are different now. It’s becoming increasingly difficult to find the right people to replace the increasing numbers who are retiring or will be retiring soon. If you’re hiring and managing people today the way you did 10 years ago, you’re in trouble. In this fast-paced, thought-provoking, and fun session, international speaker David Rabiner will discuss the major shifts occurring in today’s labor market and the key tactics the insurance industry must take to attract and retain the best people for this business.
Tuesday, March 18, 2008
Employee and Client Retention in Action!
Companies need to retain profitable clients and productive employees to avoid the high cost of turnover. Lynn Thomas’ high-energy session will cover the coreconcepts of retention, key strategies to accelerate growth, the importance of intimacy and bonding with clients and how to measure the lifetime value of top clients.
Underwriting Potpourri!
This session is intended to explore a diverse array of topics of interest and concern to underwriters. Prior to the seminar, registrants will be polled to determine issues they would like to discuss. The format of the session will be an informal exchange of thoughts and ideas on topics, providing an opportunity to learn helpful techniques from others.
Customer Satisfaction with Your Sales Force!
Your sales force – whether it is employee, captive or independent agent – is often the brand to your policyholders. Do you really know how customers feel about the service they receive? Gain insights and ideas from a recent J.D. Power and Associates study. You’ll be surprised at the results.
Shaping the Insurance Industry Image
Two major forces help shape public perception of the industry: how companies establish a brand and how the media portrays the industry. We’ll hear two angles from the experts, a reporter who covered the industry response to Katrina and a branding consultant who helps companies define themselves.
Make Your Fraud Decisions Smarter: Fair Isaac VeriComp® Fraud Manager
One of the most difficult lines of insurance in which to predict fraud is workers compensation because it does not have the level of organized crime and repeat offenders that are seen in other lines of insurance. The complexity of finding fraud lends itself to the use of predictive analytics, like Fair Isaac’s VeriComp Fraud Manager, to detect suspicious claims.
The Perfect Storm
This session will explore four macro equipment trends that impact not just the equipment breakdown insurance business but also the exposures assumed by property casualty insurers. Executives from Hartford Steam Boiler will detail what these new risks are and how property underwriters, loss prevention professionals and claim managers can avert them.
